Support

Email chris@gazellia.com and you will get a reply from a person. If something went wrong in a game, the build number at the bottom right of the home screen helps.

The board is not on my table

The app looks for a table in front of you and sets the board on it. If it cannot find one, or picks the wrong surface, use Re-place board on the game panel and put it where you want it. Good light and a clear tabletop help the headset find the table.

The board is too big or too small

Settings has three board sizes: 30, 40 and 50 cm.

How do I move a piece?

Look at one of your pieces so it glows, pinch to pick it up, keep pinching while you move your hand, and open your fingers to drop it. The squares it can go to light up, and near one of them the piece slides into place. You can also reach out and pinch the piece directly. Let go away from a lit square and the piece goes back where it was, still selected, so you can tap a lit square instead.

A piece will not pick up

The piece will shake and tell you why: it is not your turn, it is not your piece, or that piece has no legal move right now.

I lost the game panel

Tap the small violet MENU orb at the edge of the board. It shows or hides the panel. Reset panel puts it back beside the board.

Claude cannot hear me

Allow microphone and speech recognition access when the app asks. If you said no earlier, turn them back on for Holoport AI Chess in the Settings app. Check that the microphone is not muted on the game panel. You can also type to him from the panel.

I want him to talk less

Tell him. Ask him to be quiet and he stops making small talk, and still plays. Muting the microphone stops him hearing you.

A paid game did not work

One payment is one game, used when it starts. If a game fails on our side it is given back to you automatically and shows as ready on the Play Claude card. If that did not happen, email us with roughly when it was. For a refund of an App Store purchase you can also go to reportaproblem.apple.com.

Can I play without the internet?

Yes. Play Local uses the engine on your headset and works offline. Play Claude needs a connection.

What happens to what I say?

Your speech is turned into text on the headset, and only that text is sent so Claude can reply. The full details are in the privacy policy.